Real User Monitoring for Enterprise Web Applications: ICC case study with Triometric Analyzer


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Mark Willing says, "Our team was able to use a single tool to measure the effects of stress testing and then validate performance in a live environment. Enterprise Analyzer yields an enormous amount of data, and Triometric made sure we were able to use it to its full capacity."

The Key Outcomes:

The team ensured the success of the IS Strategy Project.
ICC’s customers received the new ICC information products at top service levels.
Willing plans to bring Enterprise Analyzer into other key areas, beginning with application development.

The Final Word:

Mark Willing: "It was difficult to find a performance analysis solution that met all of our needs. Accuracy was obviously imperative. We also wanted something that would give us the whole picture and monitor real users rather than just test traffic.

"What made Triometric stand out was that along with an excellent product, they have a customer service ethos. They worked closely with our development team to deliver an economical solution that was tailored to our requirements."

The Client:

ICC Information, one of the UK’s foremost business information providers, is part of the international Bisnode AB group, with an annual turnover in excess of £2bn.

www.iccinformation.co.uk

The Contact:

Mark Willing, ICC’s IT Information Manager, leading the Development and Operations Group.

The Challenge:

ICC had invested in new infrastructure and ambitious next-generation Web services, dubbed the IS Strategy Project.

The Development and Operations Group planned rigorous testing of the network, systems and applications before and during the rollout. Willing needed a reliable, accurate measurement solution.

Looking beyond the rollout, Willing hoped to find technology to monitor ICC’s Web offerings in the long term.

The Solution:

Triometric Enterprise Analyzer gave Mark Willing’s team the information they needed:

Accurate data on errors, network, software and database response times, utilization and packet loss.
Site Scope’s hardware statistics, imported into the Analyzer database and correlated with Analyzer information.
Jmeter test traffic, deployed by Analyzer in the stress testing phase to test the applications to ‘design limit.’
Validation of the design criteria in the live environment for the production roll-out.